Return Policy

30 Day Satisfaction Guarantee

GarageBand Music is confident that you will be happy with what you buy, but in the event that you're not 100% satisfied we are here to help.

All returns must be authorized my emailing our support team at  RETURNS@garagebandmusic.net.

For all free shipping orders returned, shipping cost incurred by GarageBand Music will be deducted from the return amount.

  • Everything must be returned in its original condition.
    • For a refund to be considered, items must be in original condition, show no signs of wear, and be received back within 45 days from date of shipment. Please be careful because jewelry, belt buckles, snaps and zippers can easily scratch instruments.
    • Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.).
    • Include a copy of the packing list; clearly indicate your reason for returning.


  • Do not write on the original box, manual or warranty.
    • Please do not write on the manufacturer's box, manual, or warranty card until certain you will keep this purchase. If the manufacturer's box, manual, or warranty card are written on, a 25% restocking fee will apply upon return of the product.
    • Write your RA# on the outside shipping box, NOT the manufacturer's box.


  • Repack and double box using clear tape.
    • Reseal the manufacturer's box with CLEAR tape only.
    • The customer will be held responsible for merchandise until it safely reaches our warehouse. To protect your return, double box your shipment to prevent damage, using all original packing materials.
    • Write the RA number on the outside shipping box, NOT on the manufacturer's box.
    • Insure package and save the tracking number!
    • Insure the return for the full value of your purchase.
    • Ship your items back with a trackable service like FedEx or UPS. We are not responsible if your return merchandise gets lost in the mail.


  • Allow 2 weeks for return processing.
    • Returns take approximately two weeks to clean and process.
    • Refunds will be process back to the original payment method.


  • Returning Stringed Instruments.
    • Stringed instruments priced at $1,999.00 or more must be returned within 10 days of shipment. Should you decide to return your product, pack your return carefully to prevent damage in shipment. All returns must:
      • Include a Return Authorization Number;
      • Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument;
      • Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.


Returning Items in Perfect Working Condition

  • Non-Returnable merchandise.
    • Copy-protected material: Sheet music, Books, Videos, DVDs, Software, Sample Libraries, and CD-ROM's.
    • Clothing and Apparel: Clothing (shirts, sweaters, pants, etc.), hats, stickers, promotional items, etc.
    • Recording media: Cassettes, Reels, or DAT tapse, and Mini-discs, Zip disc or CDRs.
    • Disposable products: Drumheads (including Toms, Bass Drums, Congas, Bongos, etc.), Drumsticks, Cleaning Supplies, Care Products, Rosin, Tubes, Strings.
    • Personal use items: Reeds, Harmonicas, Pitch Pipes, Microphones, Wind Screens, Pop Filters, Ear Plugs and In-ear Monitors.
    • Parts and modules: All instrument parts including Clarinet Barrels, Guitar Parts, Pickups, Raw Frame Speakers, Expansion Boards, Power Adapters and Sound Cards.
    • Wireless products and Recording equipment, including Multi-track, Hard Disk, DAT, CD, Tape Recorders and Duplicators.
    • Woodwind instruments and accessories including mouthpieces.
    • Brass instruments and accessories including mouthpieces.


  • Special Order merchandise.
    • We will gladly special order any item available to us.
    • Special order, Signature series and/or Custom order items CAN NOT be returned.


  • Returning Defective Items
    • Call us within 72 hours for return instructions.
      • To qualify for return shipping on defective items, you must notify us of any problems within 72 hours of receipt.
      • Damaged or defective products can only be returned for replacement or repair.
      • Replacement items are not eligible for return for credit. However, they may be returned for replacement or repair, should there be a defect or damage to the item upon arrival.


Restocking Fees.

  • To avoid restocking fees, please follow all packing instructions listed above.
  • Please be advised that restocking fees may apply if defect is not a result of original manufacturing process.
  • Items may incur a 15% restocking fee if not in original UNOPENED manufacturer's packaging. 


Returning Items Damaged in Transit

Your order is carefully packed to exceed UPS, FedEx, and USPS shipping requirements. If an item arrives damaged:

  • Call us within 72 hours for further instructions.
    • To qualify for return shipping for product replacement, you must notify us of any problems within 72 hours of receipt. Damaged or defective products can only be returned for replacement or repair. There will be no refunds on damaged or defective items.
  • Replaceable parts
    • If the damaged portion of the merchandise is replaceable without sending back the main unit, the replaceable item will be sent out at no additional charge to the customer.
  • Repack using all original packing materials and boxes.
    • Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.).
    • Repack the damaged merchandise, using original boxes and packing materials.
    • Items missing original packaging, may not qualify for damage protection.
  • Give package to our shipper.
    • We will arrange to have UPS or FedEx pickup the item and carefully inspect it for shipping damage, before returning it to us.
    • Upon receiving the returned merchandise, we will send out a replacement.
  • Restocking Fees.
    • To avoid restocking fees, be sure all original contents and packaging are returned.
    • Please be advised that return and restocking fees may apply if damage is not a result of shipping.
  • Delivery Refused

    If the carrier returns an item because it was refused or undeliverable, a 25% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.